Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied with your Lumen Pro membership, you can request a full refund within 30 days of your order date — no questions asked, no hidden conditions.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and use the purchase lookup to find your order and request a refund, or
• Reply to your Paddle order receipt email, or
• Contact us at support@lumenz.fyi and we'll help you with the request.

Approved refunds are returned to your original payment method. Processing times depend on your bank or card provider.

You can cancel your membership at any time from Settings → Billing ("Manage membership"). Cancelling stops future renewals; you keep Pro access until the end of your current billing period. Cancelling is separate from a refund request — use the steps above if you also want a refund within the 30-day window.

New Pro memberships start with a free trial. You won't be charged if you cancel before the trial ends, so there's nothing to refund for the trial period itself.

This policy works alongside Paddle's Refund Policy and our Terms of Service. Anything unclear? Email support@lumenz.fyi.